Attitudes, Emotions & Ethics

Chapter 4 mental attitudes, Emotions & Ethics Learning Points: 1. Individual differences coin behavior in organizations. 2. Attitudes, emotions, and moral philosophy combine with personality, perception, and attribution to make people unique. 3. Individual singularity is a major managerial challenge, and it is one reason in that location is no single best way to manage people. A.(a)Attitude : P.108 A mental tendency expressed by evaluating an entity (a person, an mark or situations) with somewhat degree of favor or disadvantage (usually refer to animals, coworkers, colleagues, your admit appearance, religion and politics). b) Attitude includes 3 components (ABC Model) 1) scratch (Emotion/feeling) It is measured by physiological indicators, such as jumble response or origin pressure (skin turns red, high blood pressure if you ar angry or dislike something). 2) behavioural Intentio ns Intention to abide according to your attitude. e.g. If your attitude toward women in heed is positive, then you pull up stakes be supportive & cooperative. 3) Cognition (thought) It refers to a persons perceptions or beliefs. e.g. I believe women who stack are bad. reflects the cognitive component of an attitude. B.

Cognitive Dissonance (clash) A state of tenseness that is produced when an individual experiences conflict between attitudes and behavior. e.g. A salesman is required to dole out damaged T V for replete look at price, without tell! ing the uprightness to customers. This creates conflict : concealing information is wrong (attitude) but has to sell defective TV (behavior). What will the salesman do in range to reduce this tension? Managers should do : They should be aware of the sharp change of behavior of the workers. C.(a)How Attitude is form : 1) By command Experience Special features : *attitudes that held are...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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